Help Center

Thank you for choosing Elejoux for your exquisite jewelry needs. We strive to provide you with high-quality pieces that complement your unique style. Below is important information regarding orders, delivery, processing, and returns.

Order Process:

1. Browse our Collections: Explore our diverse collection of fine jewelry on our website. From elegant necklaces to stunning rings, we have curated pieces to suit every taste.
2. Add to Cart: Once you find the perfect piece, simply add it to your cart. You can continue shopping or proceed to checkout.
3. Secure Checkout: Our checkout process is secure and user-friendly. Enter your shipping information, choose your preferred payment method, and complete your purchase.

4. Order Confirmation: After successfully placing your order, you will receive an email confirmation with details of your purchase and a unique order number.

Delivery Timeframe:

We offer free standard shipping for all orders. Expedited shipping cost differs based on location. Timeframe as below:

  • Standard Shipping (free): 2-3 weeks
  • Expedited Shipping: 1-2 weeks

Please note that delivery times may vary based on your location. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.

Order Processing:

  • Orders are typically processed within 24-48 hours of placement.
  • Customized or personalized items may require additional processing time.
  • You can track the status of your order by logging into your account on our website.

Returns and Exchanges:

We understand that sometimes a piece may not meet your expectations. Our return and exchange policy ensures a hassle-free process:

  • Returns:

    • Contact our customer support within 30 days of receiving your order.
    • Items must be in their original condition with tags and packaging intact.
    • A refund will be issued to your original payment method once we receive the returned item.

  • Exchanges:

    • Contact our customer support within 30 days of receiving your order.
    • Items must be in their original condition with tags and packaging intact.
    • We will provide instructions on returning the item and assist you with the exchange process.

Contact Us:

If you have any questions, concerns, or need assistance with your order, our dedicated customer support team is here to help. Please visit the Contact Us page for more information.

Thank you for choosing Elejoux. We appreciate your trust in us, and we look forward to delivering a delightful shopping experience.